Difference between QVC and HSN
The Internet has truly brought about numerous changes in the way we do things, and when we would have once had to seek services online, we now routinely turn to the Internet. One of the things that we can now do online is shopping and two of the most popular shopping networks around are QVC and HSN. This comparison article takes a look at what the two have in common and how they differ.
Product Lines
Compared to HSN, QVC seems to be a geared towards a younger audience, at least based on the company website. This is because the site features many brands that cater specifically to beauty and fitness concerns. QVC has a much wider range of beauty, skin care, and fitness products, and much of its merchandise is of the mainstream and high-end variety. The company also has the lock on brands such as Bare Essentials, Philosophy, Bobbi Brown, and Laura Gellar, in addition to many others of its kind.
To its credit, HSN does carry brands such as Serious Skin Care, Signature Club A, and YBF, along with an extensive selection of Wei East products. The online store also carries a selection of products from Donna Ricco, Faith & Zoe, and Howe II, which admittedly aren't as well known as the brands carried by QVC. Both stores also carry anything and everything from electronics to kitchen appliances and even costume jewelry.
Prices
Both QVC and HSN offer prices that are considered quite reasonable and they both offer regular sales on common items. Both places are also excellent for getting good deals, and the clearance sections are definitely worth looking into.
Customer Service
In terms of customer service, QVC and HSN are again practically tied, with both stores staffed by generally knowledgeable and helpful people. While the staff members at QVC are noticeably friendlier and more accommodating, the staff at HSN aren't what you would call unfriendly, just a bit more abrupt and to-the-point. In any case, the staff at both stores is usually available and capable of handling most customer concerns in a friendly and efficient manner.
In terms of returns of defective or wrong merchandise, we would have to give the edge to HSN, since the store offers free shipping of items. Aside from this difference however, the return policy at QVC didn’t really give us much reason to complain.
Summary
QVC
- Seems to be a geared towards a younger audience
- Features many brands that cater specifically to beauty and fitness concerns
- Has a much wider range of beauty, skin care, and fitness products
- Much of its merchandise is of the mainstream and high-end variety
- Prices are quite reasonable
HSN
- Carries brands such as Serious Skin Care, Signature Club A, and YBF,
- Has an extensive selection of Wei East products
- Offer prices that are quite reasonable
- Offers regular sales on common items
