Comcast vs. Optimum: What is the difference?

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Difference between Comcast and Optimum

Cable companies are a dime a dozen these days, and it seems that you could hardly go wrong no matter which one you choose. Of course they do differ in terms of services and features, so a comparison of the top providers in your area would be to your advantage. Two of the biggest names in the business are Comcast and Optimum, and it is these two that are the subjects of this comparison article.

Comcast
Optimum

Installation

Installing the Comcast system is easy enough to do regardless of whether you do-it-yourself or you have the technician do it for you. The company actually offers a self-install kit for free, and it comes with everything you need to get your system connected. Anyone who is at all familiar with plugging in a DVD player should have no trouble installing the Comcast system.

The Optimum system doesn't come with a self-install kit, although a technician will come and make sure that everything is set up properly. This process will involve installing the modem and hooking up your computer, and it should be done in a few minutes.

Speed/Reliability

Comcast of course offers considerably faster speeds than the outdated dial-up connection, and it is even faster than DSL. And with the company’s own PowerBoost feature and updated fiber-optic network, network lags will be a thing of the past.

Optimum offers comparable speeds as well, and it provides satisfactory service even with multiple devices connected, as is the case when you want to surf the web while someone else is playing an online game.

Customer Service

The Comcast support page is a marvel of efficiency, and you should be able to find an answer to most of your concerns. The site also has a Q&A page in which you may find answers to questions that other users have already asked previously. If by chance you don’t find the answers to specific queries, you may get in touch with the company’s customer support staff via a toll-free telephone number or by e-mail. The customer support team is quite helpful, and you should be able to solve any problem you may be having in minutes.

Optimum’s customer support is a lot less reliable, and the quality of service can be a bit hit-and-miss. In most cases, you may also have a to wait a long time to even get a customer support representative on the phone.

Similarities and Differences

Comcast

  • Easy to install
  • Comes with a self-install kit
  • Comes with a PowerBoost feature that speeds up performance
  • Customer support service is excellent
  • Plenty of useful technical advice on the site

Optimum

  • Offers similar speeds to Comcast
  • Works well even with several devices connected
  • Customer support service can use some improvement

Which cable service is better?
  • Comcast
  • Optimum
 
 

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