Hertz or Enterprise: Which car rental provider has better customer service?

  • Hertz
  • Enterprise
Please select one to answer and see the result

Answers

Hertz - 35Enterprise - 38
  • Anonymous . 3+ yrs. ago
enterprise is petty for a tiny scratch i was charged an obscene amount of money for a scratch smaller than my pinky finger. So I requested proof that the car was even repaired. I was given several black and white photos and an estimate that was all.
  • Anonymous . 3+ yrs. ago
recommended by AAA
  • Anonymous . 3+ yrs. ago
I've rented/bought from both. Hertz seems to be easier.
  • Anonymous . 3+ yrs. ago
I had to go back to Enterprise 3 times to try to rent a car. Each time before I came in I asked the clerk for a list of the things they required to rent the car. Each time when I went in I was told that I did not have the proper papers or some other deficit that precluded me from renting a car. I was in a very precarious position in that I live several miles from town and I had no way to go anywhere without a vehicle.
On the other hand, Hertz made the rental almost effortless. And they were upbeat and very customer friendly as opposed to the Enterprise employees who seemed to make it their personal mission to keep me from renting a car.
  • Anonymous . 3+ yrs. ago
i love their service
  • Anonymous . 3+ yrs. ago
Great selection fast service.
  • Anonymous . 3+ yrs. ago
Last time I rented with enterprise I got ding for miles when it supposed to be unlimited. The gentleman who helped me said Only if I stay within bordering States. Well he didn't mention it, so a 179 rental became a 879 rental!!! ****!
  • Anonymous . 3+ yrs. ago
Dank Memes
  • Anonymous . 3+ yrs. ago
They are amazing!!!
  • Anonymous . 3+ yrs. ago
I rented from both, and based on my experience Hertz has better customer service, the people at Enterprise don't seem to care very much.
  • Anonymous . 3+ yrs. ago
Tried to contact 2 locations in Greer, SC. and could not get an answer for 2 days.




  • Anonymous . 3+ yrs. ago
Good service and good price
  • Anonymous . 3+ yrs. ago
speedy service, most important need
  • Anonymous . 3+ yrs. ago
fast service. price match to other companies. friendly staff . over staffed ( which is really good because they all trip over them selves to get to you ) only down fall is that all of enterprises mini-vans are better luxurious vans ( i.e Town & country Limited ) while hertz uses base model mini vans ( i.e Grand caravan AVP)
  • Anonymous . 3+ yrs. ago
I fly in an out of airports at least one time per month and Hertz is always friendly and the car clean. The two rental's I had from Enterprise the car was dirty and the people were not friendly at all.
  • Anonymous . 3+ yrs. ago
the service is better and they have a better selection of cars.
  • Anonymous . 3+ yrs. ago
Faster service
  • Anonymous . 3+ yrs. ago
Staff more mature
  • Anonymous . 3+ yrs. ago
Good
  • Anonymous . 3+ yrs. ago
Its Hertz!
  • Anonymous . 3+ yrs. ago
Enterprise has terrible service. Quotes one thing on the phone, then you show up and they won't honor the quote. Takes forever to get out of the place. Hertz is much faster and more professional.
  • Anonymous . 3+ yrs. ago
never had a problem renting from hertz. every car i have rented from hertz has been clean and they get me in and out everytime with great customer service
  • Anonymous . 3+ yrs. ago
The service is very good. As you have said the car was ready for me in less than 5 minutes, and the people that I talk to are always very nice , I have heard similar things from Statefarm, one of my friends works there and talks to a man named Scott Bridges , and says he is very nice.
  • Anonymous . 3+ yrs. ago
Always have a car available.......Enterprise has dropped the ball everytime I've ever booked a vehicle through their company. From not having a vehicle at all when I arrived to getting a car that should have been pulled from their rental fleet 5 years ago. For this Hertz will always get my business and recommendations!
  • Anonymous . 3+ yrs. ago
more cars better employees
  • Anonymous . 3+ yrs. ago
hertz has a better selection of cars
  • Anonymous . 3+ yrs. ago
The Best!
  • Anonymous . 3+ yrs. ago
Hands down the superior rental car company!
  • Anonymous . 3+ yrs. ago
Best service and vehicles!
  • Anonymous . 3+ yrs. ago
good rental experience
  • Anonymous . 3+ yrs. ago
We have used them in our collision repair facility after trying hertz and enterprise it was obvious that hertz cared more about us and our customers than enterprise did. This includes enterprise being late to multiple appointments and sometimes forgetting to even setup our appointments. Hertz is top notch and our 20 customer a month we put in their cars never have problems.
  • Anonymous . 3+ yrs. ago
enterprise is all about money
  • Anonymous . 3+ yrs. ago
more accommodating and honest
  • Anonymous . 3+ yrs. ago
smokers rights
  • Anonymous . 3+ yrs. ago
Great experience with hertz ... not so great with enterprise!
  • Anonymous . 3+ yrs. ago
My local branch is very professional
  • Anonymous . 3+ yrs. ago
cuz
  • Anonymous . 3+ yrs. ago
they pick up
  • Anonymous . 3+ yrs. ago
Cause
  • Anonymous . 3+ yrs. ago
My dealer is close to them and arranges for a pick up.
  • Anonymous . 3+ yrs. ago
I've always had excellent service, clean vehicles and best of all if I can't get a ride to them they bring me the car!
  • Anonymous . 3+ yrs. ago
no question
  • Anonymous . 3+ yrs. ago
Great deals!
  • Anonymous . 3+ yrs. ago
Very good car quality + service !
  • Anonymous . 3+ yrs. ago
Great personalized service
  • Anonymous . 3+ yrs. ago
Enterprise employees always go out of the way to ensure the best customer service- never had a bad experience with them.
  • Anonymous . 3+ yrs. ago
The people!!
  • Anonymous . 3+ yrs. ago
Personalized service
  • Anonymous . 3+ yrs. ago
Enterprise makes it personal. They remember my name and take great care of me EVERY time.
  • Anonymous . 3+ yrs. ago
Waited 2 hours at Hertz and they were unplesant
  • Anonymous . 3+ yrs. ago
has everything I want and expected.
  • Anonymous . 3+ yrs. ago
Cause I fucked my service rep best damn ****
  • Anonymous . 3+ yrs. ago
hertz have unprofessional service
  • Anonymous . 3+ yrs. ago
dad
  • Anonymous . 3+ yrs. ago
I work there
  • Anonymous . 3+ yrs. ago
good service
  • Anonymous . 3+ yrs. ago
Always fast and willing to come to me. The local Hertz employees don't want to work for your business.
  • Anonymous . 3+ yrs. ago
Ff
  • Anonymous . 3+ yrs. ago
I've used Enterprise several times in the past in the USA and in Spain and have never had anything but good experiences. They will try to match Hertz's price and if they can, I prefer to go with them.
  • Anonymous . 3+ yrs. ago
I have always used Enterprise and looking at the reviews on internet, it seems like Hertz rent smelly cars
  • Anonymous . 3+ yrs. ago
The people/ staff are true pros!
  • Anonymous . 3+ yrs. ago
Cause they are better
  • Anonymous . 3+ yrs. ago
They rock!
  • Anonymous . 3+ yrs. ago
Hertz rarely has the car I reserved and has on multiple occasions attempted to provide me a car that did not fit my needs. What is it about the term "reservation" do they not understand? They claim to provide a comparable vehicle, but it is they who choose what a comparable vehicle is, so basically, they just give you whatever they want you to have even if it a lesser vehicle. In most industries this is called bait-and-switch, but for Hertz it's a typical day.
  • Anonymous . 3+ yrs. ago
any of the associates can make the call on correcting any problem without having to request a manager or senior level associate to correct it.
  • Anonymous . 3+ yrs. ago
They are the best, they go above and beyond
  • Anonymous . 3+ yrs. ago
Great customer service quick and clean car
  • Anonymous . 3+ yrs. ago
I used to work for Hertz and thought they were the best until I rented from Enterprise in Ohio one winter. They had heated up the car for me before I arrived to pick it up. They also offer cold water bottles in summer.

The other thing I really like is they go out with you and review the car bumps and bangs with you.
  • Anonymous . 3+ yrs. ago
they pick u up and drop back after service it saves 20-40 bucks and also the quality of the cars. Neat and new.
  • Anonymous . 3+ yrs. ago
past rentals
  • Anonymous . 3+ yrs. ago
They're just absolutely amazing in every aspect! Hertz people are such stiffs and rather rude
  • Anonymous . 3+ yrs. ago
Smart people who care!
  • Anonymous . 3+ yrs. ago
Enterprise has better employees, more locations, cleaner cars, and goes the extra mile for their customers. They treat me like family.

Related Questions

Related Comparisons